Refund policy

Time allowed

7 days from the date of payment.

Cases we refund

• The login message did not reach you.
• Nothing would play on any screen at home, even after our team walked you through it.

What it does not cover

• The plan works and you have changed your mind.
• Your broadband or your screen cannot give the picture you wanted (each 4K stream needs a 4K set and roughly 25 Mb/s), as the plans page says before you order.
• The login was stopped because it was being used outside your household.

How to ask for it

Email [email protected] giving the payment date, the username printed in your login message and a short note on the problem. If the refund is agreed, the money returns by the route it came, to the paying card or PayPal account, normally within a few working days.